Return Policy

RETURN & REFUND POLICY

We want you to absolutely love your DreamCloudPink purchase! If you are not entirely satisfied with your order, we are here to help.

1. Returns

You have [Insert Number, e.g., 14 or 30] calendar days to return an item from the date you received it.

To be eligible for a return, your item must be:

Unused and in the same condition that you received it.

In its original packaging.

Accompanied by the receipt or proof of purchase.

Non-returnable items include: Gift cards and customized/personalized items.

2. How to Initiate a Return

To start a return, please contact us at [Insert Email Address] with your order number and details about the product you would like to return. We will provide you with instructions on where and how to send your package. Please note that customers are responsible for paying their own return shipping costs.

3. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the exact same product, send us an email at Support@dreamcloudpink.com.